Shipping Policy

Pitchedfuel BV. Last updated: 1 July 2026. 

Processing and dispatch

We do our best to get your order to you as quickly as possible. Orders are processed on business days, and we aim to dispatch orders placed before 5:00 PM CET on a business day the same day. This is not always possible: occasionally a product is out of stock, or high demand around a launch or promotion may mean your order takes a little longer. If for any reason your order is delayed, we will let you know as soon as we can.

Shipping costs

Shipping costs are calculated at checkout and depend on your delivery address and the size of your order. The exact cost is shown before you complete your purchase. From time to time we may offer free shipping above a certain order value; where this applies, the threshold is shown at checkout.

Delivery countries

We currently ship throughout Europe. If your country is not available at checkout, we do not yet ship there.

Delivery times

Delivery is handled by our fulfilment partner, Webship e-Fulfilment BV, and the carriers they work with. Estimated delivery times are shown at checkout and, where relevant, on the product page. These times are an indication and are not guaranteed. Delivery usually takes place on business days.

Risk and ownership

Risk of loss or damage to the products passes to you upon delivery, or upon collection where you or a carrier appointed by you (other than a carrier we offered) takes possession of the goods. If your order arrives damaged, or does not arrive within a reasonable time, please contact us at info@pitchedfuel.com so we can resolve it.

Problems with your delivery

If your order is lost, delayed or arrives damaged, contact us at info@pitchedfuel.com. We will work with you and our fulfilment partner to find a solution, in line with your statutory rights as a consumer.

Contact

For any questions about shipping or your order, contact us at info@pitchedfuel.com